West Communications

West Corporation has been a trusted global provider of technology-enabled communication services for over 25 years.

The Challenge

Duo worked in collaboration with branding and communications solutions agency VSA Partners (VSA) to complete two phases of work on the West Unified Communications website: a full site build in Drupal 7 and integration with Lingotek for multiple translated versions of the website.

A relationship with a previous development vendor had broken down, so VSA and West needed someone who could get the new West UC website over the finish line. Duo solved technical challenges that the client struggled with during the site build, and stepped in to complete the work on the initial phase of the project needed to get the new site deployed on time.

Our Approach

Duo handled both front and back-end development work, as well as all website deployments. We were agile and iterative in responding to the needs of West, due to the lack of previously defined requirements from the first vendor brought on the project.


Duo made sure different branches of the code were separated to make things clearer. Duo also began handling merging and reviewing the code to ensure that regressions were minimized.

Multiple Stakeholders

Different members of the West team needed to review different parts of the project, requiring Duo to balance the needs of multiple stakeholders.

Strategic Partnerships

Duo was able to transition from a contractor to a trusted partner for both West and VSA Partners.

Flexible Authoring

The layout required a lot of options for site editors, and a lot of complexity on the development side.


VSA and West looked to us for our expertise with Drupal specifically and we were able to take the lead from a technology perspective to ensure the success of the project.