Figo does not want to be seen as your typical insurance company, and they brought that attitude to their website. When staff from the agency approached Duo, the website actually looked pretty nice. The site was already built in Drupal, and they had already placed a significant emphasis on user experience and visuals.
But here was the problem.
The team of developers that set up the site were not Drupal-centric. They knew enough about Drupal to make the site look good. But from a back-end experience, it didn’t work. Managing content or creating new pages was a nightmare for the insurance company; every time they wanted to make an update, they had to go back to the developers to make the change.
That’s not how Drupal should work. That’s not how any site should work.