We created a site that brought the County into the 21st century without leaving any constituents behind.
The site was designed with repetition in mind, so you can find services and departments in a number of different ways, including from the home page, menus, search, and lists of departments. While we didn’t want to make it hard to find obscure things, we did focus on pleasing the majority by presenting the top things users did first. Once users find the department or service they are looking for, the information is presented in a helpful and straightforward way.
In the end, the new Cook County website met the goals of organizing County agencies, bureaus, and departments in an intuitive way while getting people to the information they need as quickly and clearly as possible.